Aadhaar Card Not Received

Aadhaar Card Not Received: Overview

After you apply for Aadhaar card, it may take up to 3 months for you to get it. However, at times, people do not receive it even after the stipulated timeframe. If you have not received your Aadhaar card at your address yet, you can now get it online as well as offline. However, make sure that your Aadhaar has been generated. To ensure that your Aadhaar has been generated, here's how you can check your Aadhaar status.

Note: You may have to apply for Aadhaar once again, if Aadhaar card not received yet:

  • You had applied for Aadhaar prior to 1st April 2012.
  • Your application has been rejected by the UIDAI.

If your Aadhaar has been generated, you can download it online or get it offline. Taking this discussion further, let’s see:

How to Get Aadhaar Online?

You can get your Aadhaar copy online from either the Aadhar website or its mobile app:

Aadhaar through the Website

If you have not received Aadhaar by post, download e-Aadhaar card from the UIDAI’s website. An e-Aadhaar card is a soft copy of your Aadhaar card. It is acceptable at all places and can be downloaded from UIDAI’s website. To do so, follow these steps:

  • Visit the website at

    aadhar card not received

  • Select “Aadhaar” number or “Enrolment Id” as per the data you have. If you do not have either, retrieve them here 
  • Fill out the form which includes your full name, pin code, security text and mobile number as shown in the tab.
  • At the end of the section, after you click the “Get One Time Password” button, you will receive an OTP (One Time Password) on your registered mobile number and/or email address.
  • Enter this OTP in the “Enter OTP” field.
  • Next, click on the “Validate & Download” button.
  • Download your e-Aadhaar and enter the password to open the document.

You will get your e-Aadhaar in the PDF format, therefore, ensure that you have Adobe Reader installed on your computer; otherwise, you will not be able to open the file. You can take a printout of the file and use it wherever required. However, validate its digital signature first.

Aadhaar on Mobile

Aadhaar Number on Mobile

If your Aadhaar has been generated, then you may carry it even in your mobile using mAadhaar mobile application. The app syncs the user’s Aadhaar details such as name, date of birth, gender, residential address, photograph and biometrics. With mAadhaar app, people don’t need to carry physical Aadhaar cards at all times. Also, the app allows users to share their KYC and QR code easily with the service provider. For now, the app is available only at the Google Play Store. Go to this link from your android phone to download the app. (Learn how to install and set up mAadhaar on your Android devices)

To download the mAadhaar app, you require Aadhaar number or QR code, which are given on the Aadhaar card. If you have not received Aadhaar card yet, you can get your Aadhaar number through SMS. To get Aadhaar details through SMS, follow these steps:

get aadhaar number through SMS

  • Visit the website at
  • Fill out the 28-digit enrolment number given in your acknowledgement slip, your registered mobile number and the security code displayed in the form.
  • Click the “Send One Time Password” button.
  • Enter the OTP that you might have received on your registered mobile number and click the “Submit” button.

After verification, you will receive your Aadhaar details via SMS on your mobile phone.

How to Get Aadhaar Offline?

People who are not well-versed or comfortable with the technology can visit the nearest Aadhaar enrolment centre.

At the enrolment centre, fill and submit the form. Get your information and biometrics verified. Once your details are verified, you’ll receive Aadhaar at your residential address.

Customer Support Details

If you face any issue in getting your Aadhaar details, you may seek help from the Government helpline numbers or website. Some of the important contact information, which you may require are given as follows:

  • Call Centre – 1800 180 1947
  • Fax number – 080 2353 1947
  • Email – help@uidai.gov.in

Postal Address – Post Office Box 1947, GPO - Bangalore – 560001

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